tk992 Privacy Policy
Your privacy matters to tk992. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we share it with, and the choices you have over your own data. Please read this document carefully before registering.
Overview
Our Commitment to Your Privacy
tk992 is committed to protecting the personal information of every player who registers and uses the platform. This Privacy Policy applies to all users of the tk992 website and mobile platform, regardless of the device used to access it. By registering an account or using any feature of the tk992 platform, you consent to the collection and use of your personal information as described in this Privacy Policy.
This Privacy Policy should be read alongside the tk992 Terms & Conditions. Both documents together govern your relationship with the platform. If you do not agree with any aspect of this Privacy Policy, you should not register an account or use the platform. tk992 reserves the right to update this Privacy Policy at any time. The most current version will always be published on this page, and the effective date will be updated accordingly.
Your Privacy Rights
How tk992 Protects You
Data Collection
Information We Collect
tk992 collects personal information from players through several channels. The categories of data we collect, and the context in which we collect them, are described below:
When you create a tk992 account, we collect your full name, date of birth, mobile phone number (a valid Bangladeshi mobile number), preferred username, and the password you create (stored in encrypted form — we never store your password in plain text). This information is required to create your account, verify your identity, and deliver the platform's core services to you.
Every deposit, withdrawal, bet placement, and game result associated with your account is recorded in our transaction logs. This includes the amount, timestamp (Bangladesh Standard Time, UTC+6), payment method used (e.g. bKash, Nagad, Rocket, Upay), and the transaction reference number. Transaction records are retained for compliance, audit, and dispute-resolution purposes.
When you access the tk992 platform, our servers automatically record certain technical data including your IP address, device type (smartphone, tablet), operating system and version, browser type, the pages and features you access, session duration, and referring URL. This data is used to maintain platform security, detect fraud, and improve the player experience. We do not use this data to build individual advertising profiles.
When you contact tk992 support via email, the content of your message, the email address you write from, and any attachments you submit (such as screenshots or identity documents) are retained as part of your support history. This data is used solely to resolve your query and to maintain a record of support interactions for quality and compliance purposes.
Data Usage
How We Use Your Information
tk992 uses the personal information we collect exclusively for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:
- To create and manage your player account, verify your identity, and process your deposits and withdrawal requests accurately and securely.
- To deliver the games, sports betting markets, and all other features of the tk992 platform to you, and to personalise your experience based on your gameplay history and preferences.
- To send you important account-related communications, such as transaction confirmations, security alerts, and updates to these policies. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.
- To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and any other conduct that violates the tk992 Terms & Conditions or applicable law.
- To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities and maintaining transaction records for audit purposes.
- To send you promotional communications, including information about bonuses, new game releases, and seasonal offers relevant to the Bangladesh market such as Eid, Pohela Boishakh, and BPL season promotions — but only where you have not opted out of marketing communications.
Cookies
Cookies and Tracking Technologies
tk992 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the tk992 website. They help us keep you logged in between sessions, remember your preferences, and understand how players navigate the platform so we can improve the experience over time.
We use the following categories of cookies: strictly necessary cookies (required for the platform to function — these cannot be disabled), functional cookies (which remember your preferences and settings), and analytics cookies (which help us understand aggregate usage patterns). We do not use advertising or retargeting cookies. You can manage cookie preferences through your browser settings, but disabling strictly necessary cookies may affect your ability to log in and use the platform.
Data Sharing
How We Share Your Information
tk992 does not sell, rent, or trade player personal data. We share player data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
To process your deposits and withdrawals, tk992 transmits transaction-specific data (such as transaction amount and reference number) to the relevant payment service provider — for example, bKash, Nagad, Rocket, Upay, Visa, or Mastercard. We do not transmit your full account profile to payment processors. Your mobile banking credentials (PIN, OTP) are entered directly within your banking application and are never seen or stored by tk992.
The games available on tk992 are supplied by licensed third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming, among others. To deliver these games to you, your session token and basic account identifier may be passed to the game provider's servers. Game providers operate under contractual obligations that restrict their use of this data to game delivery only. They do not receive your full personal profile, payment details, or contact information.
tk992 may disclose player data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful regulatory request. In such cases, tk992 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify the affected player of the disclosure.
Security
Data Security Measures
tk992 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and the tk992 platform is protected using SSL (Secure Sockets Layer) encryption. Player passwords are stored using one-way cryptographic hashing — we never store your password in a form that can be read or reversed.
Access to player data within tk992 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations. tk992 conducts periodic internal reviews of its data security practices to identify and address potential vulnerabilities. Where a data security incident occurs that affects player personal data, tk992 will take prompt remedial action and notify affected players as required.
Data Retention
How Long We Keep Your Data
tk992 retains player personal data for as long as your account remains active and for a period thereafter as required to satisfy legal, regulatory, and audit obligations. Transaction records are retained for a minimum of five years from the date of each transaction, in accordance with standard financial record-keeping practice. Account registration data is retained for the duration of the account's active life and for a minimum of five years following account closure.
Customer support communications are retained for a minimum of two years from the date of the interaction. Device and usage log data is retained for up to 12 months and is then aggregated or deleted. Where a player exercises their right to erasure (see Your Rights below), tk992 will delete or anonymise personal data that is not subject to a legal retention obligation within 30 days of receiving the verified request.
Your Rights
Your Data Rights as a tk992 Player
As a player registered on the tk992 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the tk992 support team using the email address listed at the bottom of this page:
- Right of Access: You may request a copy of the personal data that tk992 holds about you. We will provide this within a reasonable timeframe following identity verification.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. We will act on verified correction requests promptly.
- Right to Erasure: You may request that tk992 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent. It does not apply where retention is required by law.
- Right to Restrict Processing: In certain circumstances, you may request that tk992 restrict the processing of your personal data — for example, while a correction request is being reviewed.
- Right to Opt Out of Marketing: You may opt out of receiving promotional communications from tk992 at any time by contacting support. Opting out of marketing does not affect your receipt of essential account communications such as transaction confirmations and security alerts.
tk992 will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for making a data rights request. We may ask you to verify your identity before processing any request to ensure that we do not disclose or alter data in response to an unauthorised request.
Payment Partners
Third-Party Payment Services
tk992 integrates with third-party mobile financial services and payment gateways to process player deposits and withdrawals. These include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card schemes Visa and Mastercard. When you initiate a payment transaction on tk992, you will be redirected to or prompted to interact with the relevant payment provider's own interface or application.
Each of these payment providers operates under its own privacy policy and data-handling practices, which are separate from this tk992 Privacy Policy. tk992 is not responsible for the privacy practices of any third-party payment provider. We encourage you to review the privacy policy of any payment service you use in connection with tk992. tk992 receives only a transaction confirmation and reference number from the payment provider — we do not receive your mobile banking credentials or card security codes.
Age Policy
Protection of Minors
tk992 is strictly an adult platform. Players must be 21 years of age or older to register and use the platform. tk992 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. If you believe a minor has registered on tk992, please contact our support team immediately so we can investigate and act.
Policy Updates
Changes to This Privacy Policy
tk992 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Privacy Policy, we will endeavour to notify registered players by email or SMS using the contact details associated with their account. The updated Privacy Policy will be published on this page with a revised effective date.
Your continued use of the tk992 platform after a revised Privacy Policy has been published on this page constitutes your acceptance of the updated policy. If you do not agree with any change to this Privacy Policy, you should stop using the platform and may request account closure by contacting our support team. We recommend bookmarking this page and reviewing it periodically so you are always aware of how your personal data is being handled.
Contact
Privacy Questions and Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the tk992 support team. All privacy-related enquiries are handled with strict confidentiality. Our support team is available 24 hours a day, 7 days a week. Contact is via email only — no telephone support line is operated.
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